How to Increase the CTR of Your Push Notifications

When it comes to increasing your app engagement and retention push notifications are the key. Did you know that sending push notifications can increase your app engagement by 88%? And, sending push messages can increase your app retention rates by 3-10x?

If you are a mobile marketer chances are, you must have read these stats earlier, and are hopefully using this channel to increase your app engagement, revenue, and build a relationship with your app users. But, that doesn’t mean just by sending push messages you will able to engage your app users.

Why?

Because these days every mobile user receives many push messages, but they don’t click on every message. And, if your app users are not clicking on your push messages, you won’t be able to engage and convert them.

Wondering how to entice your app users to click on your push messages? Well, given below are seven types of push notifications that always produce clicks:


1. Push notifications that generate curiosity

Everyone knows that curiosity is the strongest force in marketing - when used well in marketing campaigns it can drive engagement and convert more customers.

Marketers can also use curiosity to drive better conversions from their push notifications. 

How?

You can create push messages that pique your app users’ interest. Don’t give away all of the information in the message. Just give a sneak peek of what’s in it. Take a look at how ModCloth, an online clothing retailer uses this approach:

modcloth-push-notifications

The key to maximizing the results from this technique is not overdoing it.


2. Push notifications that include emojis’

Everyone loves emojis. In fact, many millennials prefer them to words.

Emojis can help you:

  • Convey an emotion.
  • Add a personal element to your messages.
  • Trigger real-time engagement.

Marketers are already leveraging the power of emojis in a number of marketing channels, including social media, advertising, and email to increase their engagement and sales.

Add emojis to your push notifications too.

Why?

It accomplishes two important things.

  1. Increases click-through rates
  2. Improves conversions

According to research by Leanplum, when used well in the push notifications emojis can drive the opens by 85% and conversions by 9%.

leanplum push notification study

To get good results when using emojis in your push messages follow these rules:

  • Don’t go overboard – too may emojis in a message can make it look confusing and will force app users to ignore your message instead of open it.
  • Don’t use wrong ones – emojis work but only when used correctly. So, don’t just throw any emoji in your message – pick the ones that are relevant to your brand and that will appeal to your target audiences.
  • Don’t copy – For best results do your own research. What has worked well for other brands may not work well for you.

Given below are a few real life examples:

UO Push notification example

modcloth-push-notification-emoji


3. Push notifications that are well-timed

When it comes to push messages timing is the key to success.  No matter how good your push notifications are sending at wrong timings won’t help you get good results from them.

To get good results consider when your subscribers want to hear from you. Here are some specific questions you should consider before deciding the send time:

  • Does a certain time of day make sense to reach out to users?
  • What time zone your app users are located in?
  • What time of the day did users prefer receiving your messages (Look at your data to find the best time)?

Customize your send time for better conversions, and don’t forget to segment your users by time zone to avoid 3 am message mishaps.

4. Push notifications that are personalized

I know I sound like a broken record, but using personalization is another great way to boost your click-through rates. But you don’t have to take my word for it - I’ve stats to prove it.

“Push messages that are personalized drive 27% more conversions than generic push messages.”

generic vs personalised push messagesSo how do you personalize your push messages?

Well, there are number of ways to do that. Given below are the most effective ways:

  • Browsing history
  • Past Purchases
  • Location
  • Gender
  • Name
  • Birthday
  • Profile

I know personalizing push notifications requires effort, but the payoff will be great. If you want better click-through rates, it’s better to segment app users and target them with relevant messages as much as possible.

Don’t take a cookie-cutter approach to push notifications; one-size doesn’t fit all.


5. Push notifications that are data-driven

Data-driven personalization is the best way to make your push messages highly relevant. When you give your app users what they’re interested in receiving, they’re bound to click on your messages. Data gives you the power to do that. Given below are a few examples to show you how to craft compelling push notifications from just nuggets of customer data:

data-driven-push-messages
I received this push notification from SaksFifthAvenue, when I added a product in their cart, but didn’t check out.

welcome-push-notifcation-example

Farfetch sent me this after I downloaded their app. This is one of the best push notification copies I received. Other than welcoming me it clearly conveyed me the benefit of being on their list. Also, they’ve included a clear and actionable CTA.

If you’re a marketer who isn’t using data to fuel your push messages, you’re leaving serious money on the table.

6. Push notifications that create urgency

The easiest way to boost your click-through rates is by giving your subscribers a reason to act now.

Now the question is how can you compel people to act now? Well, encourage your app users to click by emphasizing that your offer is available for a limited time or it’s limited in quantity.

If you don’t know how to add urgency in your copy given below are few words that you can sprinkle in your copy to include urgency:

  • Now
  • Fast
  • Today only
  • Valid till midnight
  • Hurry
  • Rapidly
  • Ends tonight
  • Gone
  • Limited time
  • Again
  • Over
  • Instant

When using these words remember push notification copy-writing is a mixture of art and science. So, don’t forget that you’re writing for the real people.

Here’s an effective example from Urban Outfitters to show you how to use this technique: 

time-bound-push-message-creative


7. Push notification that offers value

You’ve probably heard it before, but it bears repeating:

No matter the channel your marketing messages should always add value. When it comes to push messages most marketers create them with a short-term goal in mind: to boost sales. But, if you want to get better returns in the long-term, you should keep the focus on providing value and strengthening the connection with your app users.

Ignore the short-term gains. If you focus on increasing engagement, your CTR and conversions will increase in the long run.

Remember, no matter how good your push notifications are if they’re not providing value you won’t be able to get conversions from them. Always do what's best for your app users, and delight them with every push message.

Bringing it all together:

The success of your push notifications depends a lot on click-through rates. If no one clicks on your push messages, then you won’t be able to generate conversions from this channel. So, don’t forget to optimize your push messages for better CTR. But you don’t need to add emojis, urgency, and data into the equation all at once. Don’t get overwhelmed. Start small – make one change at a time and don’t forget to A/b test the results. Experiment, learn, iterate, and repeat.

Want to send push notifications to your app users? Try Smartech (a Netcore product), free.

 
Reshu Rathi


Reshu Rathi is an online marketing and conversion rate enthusiast. She has been in the internet marketing industry for nearly ten years, specializing in content and product marketing, lead generation and engagement strategy.

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